Frequently Asked Questions

What is Shine and how does it work?

Shine is an AI-powered auto-scribing tool from Beam Health that listens to provider consultations, transcribes them, and generates clinical notes. It can be used during or after consultations and integrates seamlessly with EMR systems. It works by capturing audio from consultations, processing it in real time, and converting it into structured clinical notes. These notes can be reviewed, edited, and posted directly to the EMR with a single click.

How is Shine different from AI scribes?

Shine stands out by integrating directly with your browser, acting as an AI assistant that interacts with your EMR without requiring API integration. It leverages web browser automation to seamlessly fill in clinical notes, allowing for highly customized workflows. Shine supports a variety of specialties and can generate detailed, structured notes in real time during or after consultations. Additionally, it is multilingual, supporting over 100 languages, making it adaptable to practices worldwide. The browser integration ensures that Shine can complete charts efficiently by interacting with any EMR interface.

What sections of the chart can Shine capture?

Shine can capture multiple sections of the chart depending on the structure of your consultation. This includes clinical findings, treatment plans, and relevant details such as patient history, diagnosis, and prescriptions. It can also record vitals, physical exams, and subjective notes, converting this data into structured formats that match your practice's documentation standards. You can choose which sections Shine should focus on, and the captured information can be reviewed, edited, and posted directly into the EMR.

How is patient data protected?

Shine is SOC II Type 2 certified and complies with HIPAA and other data privacy regulations. This ensures that all patient data is encrypted both in transit and at rest, keeping it secure throughout the process. We also silo patient data at the practice level, meaning each practice’s data remains isolated to prevent unauthorized access. Additionally, Shine only interacts with data that is explicitly part of the transcription process, keeping your patients' information private and secure within your existing systems.

Can I customize the notes for my specialty?

Yes, Shine can be fully customized to suit the specific charting needs of your specialty. Whether your practice focuses on ophthalmology, orthopedics, or any other field, our team will collaborate with you to build note templates and workflows that align with your documentation requirements. You’ll be able to tailor how findings are recorded, ensuring the clinical notes generated fit seamlessly into your existing charts and EMR structure.

Can Shine handle multiple languages?

Yes, Shine is capable of transcribing consultations in over 100 languages, allowing it to cater to a global audience. By default, clinical notes are generated in English, but Shine can be configured to create notes in any supported language, as needed, for patients and providers whose primary language is not English. This flexibility helps practices better serve diverse populations.

Will Shine replace my staff?

Shine is designed to enhance your practice’s productivity and streamline clinical workflows, not replace your staff. By automating the documentation process, Shine allows providers and staff members to spend less time in front of their screens and more time assisting patients.

How can I get started?

Getting started with Shine is easy. Click here to schedule a demo with our team. We’ll guide you through the onboarding process, including customization and integration with your practice's workflow. From initial setup to live usage, we provide support every step of the way to ensure Shine is tailored to your specific needs and integrated smoothly into your EMR.